Additinal Duties and Responsibilities:

• Manages overall client relationship
• Manages telecom vendor relationships
• Performs analysis of telecom invoices and handles coordination of any necessary changes or discrepancies
• Coordinates all client workflow within BroadSource
• Analyzes and audits telecom invoices using both automated and manual approaches to identify errors and manages disputes with carriers
• Uses knowledge of telecom networks and common configurations to identify incorrect billing elements and erroneous charges in voice, data, and wireless invoices
• Prepares dispute claims and completes documentation to communicate results to internal and external users
• Summarizes contracts and billing information into easily understandable reports
• Meets established timelines for routine client reporting

Essential Knowledge and Skills:

• Broad knowledge of various telecommunication products and services
• Understanding of telecom technology and billing systems; prefer previous experience with telecom contracts
• Proficiency in Microsoft Office with advanced skills in Excel and MS Access
• Excellent verbal and written communication skills
• Enjoy working in fast paced, dynamic environment
• Strong time-management and organization skills
• Strong analytical skills, detail oriented, excellent follow-through with all projects